Refund Policy

Our Commitment to Fair Refunds

ForexGroupBuy is committed to customer satisfaction. We understand that digital trading products must work as advertised. This refund policy explains when and how you can request a refund for group buy purchases, individual product purchases, and subscription services.

We balance fair customer protection with the realities of digital product delivery. Once you've received a working product and license key, we cannot "take it back" — but we will always work with you to resolve legitimate issues.

Refund Eligibility

You are eligible for a full refund in the following situations:

1. Pre-Delivery Cancellations (Group Buy Only)

• Before campaign completion: If you cancel your slot before the group buy campaign reaches full capacity and the product is delivered, you will receive a 100% refund.
• Campaign cancellation: If we cancel a campaign due to insufficient participants, all participants receive automatic full refunds.
• Processing time: Refunds issued within 3-5 business days.

2. Product Doesn't Work as Described

• Technical failure: Product will not install, activate, or run on the specified platform (MT4, MT5, cTrader, etc.).
• Missing features: Advertised functionality is missing or non-functional.
• Incompatibility: Product is not compatible with the specified broker or platform version as advertised.
• Invalid license: License key provided does not activate the product.

3. Non-Delivery or Delayed Delivery

• Non-delivery: If you paid for a product but did not receive delivery within the stated timeframe (or 30 days for group buys), you are entitled to a full refund.
• Significant delays: For group buys taking longer than 60 days to complete, you may request a cancellation and refund.

4. Duplicate Charges

• If you were accidentally charged multiple times for the same order, the duplicate charges will be refunded immediately upon verification.

Non-Refundable Situations

We cannot issue refunds in the following cases:

• Change of mind: After you've received a working product and license key, refunds are not available simply because you changed your mind.
• Trading losses: We do not refund products because they did not generate profits. No trading system guarantees profits. All EAs and indicators are tools; results depend on market conditions, settings, and risk management.
• User error: Incorrect installation, improper configuration, or failure to follow provided instructions.
• Broker restrictions: Your broker does not allow EAs or has restrictions we disclosed in the product description.
• Late reports: Technical issues reported more than 7 days after delivery (unless you can demonstrate the issue existed from the start).
• Violation of terms: Refund requests following violation of our Terms of Service (e.g., license sharing, reselling products).

How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Email us at support@forexgroupbuy.com or use our Contact page.
2. Provide Details: Include your order number, product name, purchase date, and reason for refund.
3. Submit Evidence (if applicable): For technical issues, include screenshots, error messages, platform version, and broker name.
4. Wait for Review: Our team will review your request within 2-3 business days.
5. Resolution: We will either approve your refund, offer a replacement product, or work with you to resolve the technical issue.

Refund Processing

• Refund method: Refunds are issued to the original payment method used for purchase (credit card, PayPal, cryptocurrency).
• Processing time: 5-10 business days for most payment methods. Cryptocurrency refunds may take 1-3 business days.
• Partial refunds: In cases where you received partial value (e.g., product worked initially but stopped after updates), we may offer a partial refund at our discretion.
• Account credit: As an alternative to a refund, we may offer account credit for future purchases of equal or greater value.

Group Buy Specific Terms

Group buy campaigns have unique characteristics:

• Slot cancellations: If you cancel before campaign completion, you receive a full refund. After delivery, standard refund rules apply.
• Campaign delays: If a campaign takes longer than 60 days, participants may request a refund even if slots are filled.
• Shared licenses: Group buy products use shared or group licenses. Refunding one participant does not affect other participants' access.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Escalate internally: Request a manager review by replying to our support response.
• Chargeback rights: Contact your payment provider if you believe you have a valid claim (note: chargebacks may result in account suspension pending investigation).
• Third-party mediation: For significant disputes, we're willing to work with neutral third-party mediators.

Subscription Refunds

If we offer subscription-based services (VIP memberships, signal services, etc.):

• Monthly subscriptions: Refundable within 7 days of initial charge if you have not used the service.
• Annual subscriptions: Pro-rated refunds available within 30 days of initial charge, minus any months used.
• Cancellations: You may cancel anytime, but no refund is provided for the current billing period (service continues until period end).

Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

• Email: support@forexgroupbuy.com
• Contact Form: forexgroupbuy.com/contact-us
• Response Time: Within 48-72 hours

Important Disclaimers

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email to active users. Continued use of our platform after changes constitutes acceptance of the updated policy.